Email+from+Chris+announcing+roll+out

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(925) 957-5258 or email questions to etc@hsd.cccounty.us

Dear ambulatory care providers,

We have been live with “myccLink,” our online patient portal, for 1 month in the hospital and emergency department of CCRMC and are excited to launch in our Health Centers this Monday, August 4, 2014. As part of our ccLink electronic health record system, this new tool will allow patients to send non-urgent messages to their care teams, request refills, and look at their lab results, hospital discharge summaries, problem list diagnoses and a list of their future appointments. You may have noted the promotion materials for myccLink in the Health Centers. Outpatients will either be enrolled by clinic staff during their appointments, or they will get sign-up instructions and activation codes in their after visit summaries.

In the Early Fall a smartphone app will be available. Patients can now view myccLink on a smart phone web browser but the view is not optimized for small screens.

As of July 25 we have given out activation codes to 6085 patients (mostly at hospital and ED discharge) and 540 of these patients have completed their activation of myccLink. In July we had 2.35 care team messages per PCP per month plus 0.55 refill messages per PCP per month. 91% of these messages were responded to within one day. These metrics will continue to be tracked and reported.

For those desiring more information and training about myccLink, you have available an e learning lessons in eTc. This is called: "myccLink Overview 2014" (3 minutes) You can log on to eTc to complete this lesson. If you do not see this lesson, call 370-5680. The e-training module is available to all providers. The feedback we got from the DFM Superusers was that this was more than adequate. As we get feedback, we are adding smartphrases to help with standard replies for scenarios & concerns our patients have.

We have a toll free number handled by our HIM staff to help employees and patients with problems and are trialing a period where they can also sign up folks remotely and mail them the activation code.

To help answer questions that you might have, I have attached a “Frequently Asked Questions” document that offers more details about myccLink and its benefits to patients and providers, potential impact on workloads, resources we’ve created to support staff, and our plans to promote this exciting product to our patients. This document and other resources are also available on iSITE at:

@http://isitevm/ccLink-Training/myccLink

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