video+consultation

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** How to do a Video Consultation Visit ** ** See the attachment for screenshots: **

What you will need: How to set up a video call (device appearance will vary):
 * 1) An HCIN (Health Care Interpreter Network) video unit at both the patient location and the consultant location, connected via either hardwire or wifi to the county intranet
 * 1) In most circumstances the consultant and the primary care provider will initially have a phone conversation to determine the need for a video interview with the patient
 * 2) Turn on HCIN devices at both locations
 * 3) From either location:
 * 4) Press the “dial” “call” or “new call” button, in most devices it is a green button with a phone icon on it:

On some devices it is located on the remote control:


 * or on the touch screen:


 * 1) Ask the staff at the other end for the 4 digit number of the device you are trying to connect to. This number is usually located in the upper right hand corner of the device:


 * 1) Enter this 4 digit number into your device:

Or:


 * 1) Press the “dial” or “Call” button again if necessary to dial the device. Some devices will autodial without this step.


 * 1) From the receiving location:
 * 2) When the device rings, press the “dial button” to answer the call.

Both devices should have audio and video feed established at this point.


 * 1) Adjust the device camera and screen as needed to have the patient and consultant easily seen on the screen


 * 1) Consultant should document the encounter in the medical record using a “documentation” encounter type.


 * Troubleshooting Tips:**

If audio is working but there is no video:
 * 1) Press the “ * ” button:
 * 2) Select “Preferences:


 * 1) Scroll down to “Video”


 * 1) Turn “Video” to “On”


 * 1) Hit “Exit” twice to exit preferences menu